Archive for Frankies

Buttermilk Channel-Super Pass

Posted in Food with tags , , , , , , , , , on April 23, 2009 by thebrooklynsocialite

Woah, so I survived my Birthday Fail and my general FOB, Fear of Birthday, much in part to a dear friend’s handiwork in 1. Taking me on a brilliant day trip to Beacon, New York, where we checked out the Dia, and hung around on its beautiful grounds, which almost made me feel like I was back in Europe, met the Queen of Glass Blowing and ate local food at Homespun (delicious). and 2. By encouraging me to persevere after the Frankies Fail and actually attempt to make a reservation elsewhere.

That elsewhere turned out to be Buttermilk Channel and it was the perfect choice. They were accommodating to a T. They gave us a long table, lined with a church pew, happily agreed to store our ice cream cake in their fridge, let us sit before the whole party arrived and Thanked us for coming, in a very genuine manner. I was impressed, not only by the service, but also by the fare. My Spanish friend could not get over the maple syrup sauce that came with my Buttermilk Chicken on Waffles, neither could I, nor Slate Honey, who sat on the other side of me, we all ate some, and shared the whipped potatoes Substitution that they gracefully allowed me to make. The local cheese plate, with honey and fried grapes was also amazing, as well as the New York state Chardonnay and Cabernet blend. I had to be a committed locavore and try both!

Thank you friends and thank you Buttermilk Channel for an awesome, laid-back, local Birthday.

Frankies Fail

Posted in Food with tags , , , , , , , , , , , on April 21, 2009 by thebrooklynsocialite

To me, a birthday is like the Sabbath, no matter how much you may hate the observance, you respect it, recognize there is something sacred about it, and put aside some time for Peace! Though I’ve never been orthodox and now certainly don’t consider myself to be religious, I respect that silence. I’m down with the not working, driving, stressing etc on the holy days, and whether you feel blue about aging or not,¬† whatever you do respect the process!

Don’t be like Frankies Spuntino 457 and pay me lip service! That means don’t say, “I’d really like to accommodate you but there’s nothing I can do. Our system makes everyone happy, really everyone¬† loves how we do things here. When you’re a community restaurant, you can’t piss off the community, so this is our policy.” — all quotes. I wanted to scream, But I am your community and you’re pissing me off followed by, Everyone is not happy. I, for one, am not happy.

This logic was lost on them though and they insisted that they do not take reservations (yes even if it is the day of your birthday and you have already invited your friends, who have already confirmed their attendance) unless there is a party of exactly 8-10 people, in which case everyone has to have a prix fixe meal, not of their choosing, for the price of either $35 or $45 dollars.”But,” I explained, “my friends don’t have that much money, I can’t just spring it on them, the day of the party that they are going to have to spend $35 (not including drinks) for the privilege of dining with me on my birthday. This is not fair, I can’t do this to them.” “Yes.” the general manager echoed, “I understand and I’d like to accommodate you so I can offer you a reservation for 10 people max at 9:30 for $35 minimum.” He clearly wasn’t listening and I was starting to seethe up inside. But its my birthday! I mused, wondering where his sense of justice was. “Would you like to make that reservation now, or call back later?” He peculiarly insisted. Was I talking to a looping answering machine? Should I, as he implied, feel guilty for expecting them to break with routine and their policy of 5 years?

Sure, I don’t know how to run a restaurant. But I do know how to respect the sanctity of someone’s birthday. The rules:

1. Don’t fire them

2. Don’t break up with them

3. Don’t get into a fight with them and

4. Try to make sure their birthday celebration goes well. ie. don’t be snooty, talk down at them, or refuse to let them appreciate your goshdarn restaurant by refusing them reservations at your normal menu rates!

Frankies Fail- Well it looks like you may have lost about 8-10 loyal customers.