To me, a birthday is like the Sabbath, no matter how much you may hate the observance, you respect it, recognize there is something sacred about it, and put aside some time for Peace! Though I’ve never been orthodox and now certainly don’t consider myself to be religious, I respect that silence. I’m down with the not working, driving, stressing etc on the holy days, and whether you feel blue about aging or not, whatever you do respect the process!
Don’t be like Frankies Spuntino 457 and pay me lip service! That means don’t say, “I’d really like to accommodate you but there’s nothing I can do. Our system makes everyone happy, really everyone loves how we do things here. When you’re a community restaurant, you can’t piss off the community, so this is our policy.” — all quotes. I wanted to scream, But I am your community and you’re pissing me off followed by, Everyone is not happy. I, for one, am not happy.
This logic was lost on them though and they insisted that they do not take reservations (yes even if it is the day of your birthday and you have already invited your friends, who have already confirmed their attendance) unless there is a party of exactly 8-10 people, in which case everyone has to have a prix fixe meal, not of their choosing, for the price of either $35 or $45 dollars.”But,” I explained, “my friends don’t have that much money, I can’t just spring it on them, the day of the party that they are going to have to spend $35 (not including drinks) for the privilege of dining with me on my birthday. This is not fair, I can’t do this to them.” “Yes.” the general manager echoed, “I understand and I’d like to accommodate you so I can offer you a reservation for 10 people max at 9:30 for $35 minimum.” He clearly wasn’t listening and I was starting to seethe up inside. But its my birthday! I mused, wondering where his sense of justice was. “Would you like to make that reservation now, or call back later?” He peculiarly insisted. Was I talking to a looping answering machine? Should I, as he implied, feel guilty for expecting them to break with routine and their policy of 5 years?
Sure, I don’t know how to run a restaurant. But I do know how to respect the sanctity of someone’s birthday. The rules:
1. Don’t fire them
2. Don’t break up with them
3. Don’t get into a fight with them and
4. Try to make sure their birthday celebration goes well. ie. don’t be snooty, talk down at them, or refuse to let them appreciate your goshdarn restaurant by refusing them reservations at your normal menu rates!
Frankies Fail- Well it looks like you may have lost about 8-10 loyal customers.